Frequently Asked Questions & Collector Information

1. International Shipping

Which countries do we ship to?

We offer professional, fully insured shipping to the United States, Canada, the UK, the European Union, the UAE, Japan, Singapore, Hong Kong, Australia, and New Zealand. If your country is not listed on checkout, please contact us for a custom shipping quote.

How is the artwork protected during transit?

Every painting is treated as a unique masterpiece. We use a 5-layer protection system, including glassine paper (to protect the paint surface), corner guards, moisture-proof wrapping, and heavy-duty, puncture-resistant art boxes or crates.

What about Customs, VAT, and Import Duties?

For international collectors, please be aware that your country may charge import duties or VAT (e.g., 20% in the UK or 25.5% in Finland). These fees are determined by your local government and are the responsibility of the collector. We provide all necessary documentation (HS Code 9701) to ensure the smoothest possible transition through customs.

2. Returns & Refunds

What is your return policy?

We want you to be completely captivated by your new artwork. We offer a 14-day satisfaction guarantee for all original works. If the piece does not resonate with you, you may initiate a return within 14 days of delivery.

How do I process a return?

* The artwork must be returned in its original professional packaging.

• The collector is responsible for the cost of return shipping and must provide proof of insurance for the full value of the work.

• Once the artwork is received in its original, undamaged condition, a refund will be issued to the original payment method, minus a 15% restocking fee to cover the initial shipping and handling costs.

What if the artwork arrives damaged?

In the rare event of transit damage, please take photos of the packaging and the artwork immediately and contact us within 48 hours. We will handle the insurance claim and ensure you receive a full refund or a replacement solution.

3. Privacy Policy (CCPA/GDPR Compliant 2026)

What data do you collect? We only collect the information necessary to process your order: name, shipping address, and email. Your payment details are processed securely via [Shopify/Stripe/PayPal] and are never stored on our servers.

How do you use my information? Your data is used solely for order fulfillment and, if you opt-in, for our studio newsletter. We never sell or share your personal information with third parties for marketing purposes.

Your California Privacy Rights (CCPA): As a California-based artist, we honor all CCPA rights. You may request to access, correct, or delete your personal data at any time by contacting the studio.

4. General Terms & Conditions

Introduction

By accessing this website and purchasing artwork, you agree to the following terms and conditions. These terms govern the relationship between the collector and the studio of Danjie Wei.

Authenticity & Documentation

All works sold through this website are original creations by Danjie Wei.

• Each painting is accompanied by a physical Certificate of Authenticity (COA), signed and dated by the artist.

• This COA serves as the definitive record of the work’s provenance and should be kept with the artwork for its lifetime.
  

Intellectual Property & Copyright

The purchase of a physical painting does not transfer copyright to the collector.

• Reproduction Rights: Danjie Wei reserves all rights to the reproduction of her work. The collector may not scan, print, or otherwise reproduce the artwork for commercial or personal distribution without express written consent.

• Moral Rights: Under the Visual Artists Rights Act (VARA), the artist maintains the right to prevent any intentional distortion or mutilation of the work that would be prejudicial to her professional reputation.

Pricing & Payment

• All prices are listed in USD.

• We reserve the right to modify prices at any time; however, once an order is confirmed, the price is locked and will not change.

• In the event of a technical error where a work is listed at an incorrect price, we reserve the right to cancel the transaction and issue a full refund.
  

Liability & Risk of Loss

• Transfer of Title: Title to the artwork passes from the artist to the collector once payment is received in full.

• Risk of Loss: The risk of loss or damage passes to the collector upon delivery of the artwork to the shipping address provided. We use specialized art couriers and full-value insurance to mitigate this risk during the "Transit Phase."

• Force Majeure: The studio is not liable for delays or failures in delivery caused by circumstances beyond our reasonable control (e.g., natural disasters, global logistics strikes, or customs-related impounds).
  

Governing Law

These terms are governed by the laws of the State of California. Any disputes arising from transactions on this website shall be resolved in the courts of Mariposa County or the nearest federal jurisdiction.